Legends Pub & Grill

2433 Fairway Plaza Rd South, Lethbridge, Alberta – Phone: (403) 327-3395 ext 2

There are certain things that I’m a stickler for, and at the top of my list is service. We all provide service on some level, but in the food industry, whether it’s a restaurant, a retail outlet, or a restaurant wholesaler service is everything. Legends scores really low on that front for me.

 

We went for a UFC pay per view. So we were hit with a cover charge on the way in. Now that’s not a problem, we expected that. Surprisingly, the place wasn’t very crowded, plenty of empty tables. Interesting demographic, lots of 20-something guys, which might have been part of the problem. My party had no 20-somethings…

After waiting more that 10 minutes, our server arrived with menus. We started with a couple of drinks and appetizers, which were good, for the most part. There was a big clump of uncooked calamari which we would have eaten at a sushi restaurant. The pizza fingers were slightly soggy, not raw, just soggy.

 

We then ordered our mains and pop. I think that is where the level of attentiveness began to dwindle. Again, our mains were good, but nothing special. We had to send back one plate because the steak was blue-rare. Not what was ordered, and boy it took a long time to get back to the table. Overall, the best part of the mains were the fries. Those were some good fries. However, there were none on my plate so I had to mooch off everyone else.

 

Our server reluctantly kept our pop glasses full, and when the fights were over, brought over the check. Then we waited for her to come back with the debit machine, and we waited… we were told there was only one machine in the entire place. REALLY? So we waited more. Finally, I went up to the bar to pay the tab, only to find our server standing there, with the portable debit machine, checking out other patrons. Irritation is the best word I can use.

 

I love food, I love eating out, and I’m a strong believer that great will make mediocre food great. On the flip side, bad service will make even the most delicious meal completely mediocre. The food wasn’t bad, but the service was not good. I cannot help but think if we were ordering drinks that the service would have been better. I think next time, I’ll just get take out and avoid the servers.